Terms & Conditions

When are returns possible?

At Boro Plus, we strive to ensure your orders are delivered to your satisfaction. However, in the rare event that your order is unsatisfactory, we are happy to accept returns for orders, if:

  • Product(s) delivered do not match your order.
  • Product(s) delivered are past or near to its expiry date (an expiry date of less than 03 months shall be considered as near expiry).
  • The product(s) delivered were damaged during transit. (Please do not accept products with a tampered or broken seal.)

Can I return part of my order?

No.

How many days do I have to raise a return request?

You may raise a return request with our customer care within 7 calendar days from the date on which the order is delivered of the product. Boro Plus reserves the right to cancel the return request, if the customer reaches out to Boro Plus after 7 days of delivery.

What is the process for returning the products?

For Return intimation, please call us at 033 45084219 (Open 9 AM – 5 PM from Monday – Friday).

To validate the reason, you will ask to send the photos of the product(s) to customercare@emamigroup.com

Once the Boro Plus customer care feels that the claim is genuine and reasonable, Boro Plus customer care will place a new order for replacement of the products and will initiate the collection of product(s) to be returned.

The customer will be required to return the products along with the original packing.

What is your policy for Order Cancellation?

Yes. Orders may be cancelled before dispatch.

What is your policy for Refunds?

Currently, we don’t entertain refunds at Boro Plus. However, we will replace the products that you may wish to return (as per the return policy).

How long will it take to replace the product(s)?

Replaced item(s) of your order will reach you within 5-6 working days once the return claim is verified.

How can I place an order for Boro Plus products?

For placing orders, please visit www.boroplushealthyskin.com or alternatively call us at 033 4508 4219 (Open 9 AM – 5 PM from Monday – Friday).

Is there a minimum value for placing orders?

There is no minimum value for placing orders.

Are the prices displayed on Boro Plus website inclusive of all applicable taxes?

Yes, the prices displayed on our website are inclusive of all applicable taxes.

To what all locations do you deliver orders?

We try to expand our pin code coverage on a continuous basis. Please check deliverability by filling in pin code details while checkout. In case you do not find the product deliverable at the pin code, please contact us on 033 4508 4219 to find the nearest store with Boro Plus products.

How should I make the payment for the orders?

For orders placed through our customer care or website, you can pay online through credit cards, debit cards, internet banking or E-wallets. We take very strict measures to ensure a fair and secure online transaction.

What are the shipping charges?

Currently, we charge a nominal amount of shipping charges only if the total order value is below INR 250.

Will I get any confirmation after placing the order?

Once you place the order, a notification will be sent to your email address and your registered mobile number along with the order reference number.

How do I track my order?

We ship orders through our registered courier partners. As soon as the order is shipped, you will receive an SMS from our courier partner which includes the AWB courier tracking number. Using the AWB number, you can either track the order on our website or on the website of our courier partners.

When will I receive the order?

The estimated time of delivery is generally 4-5 business days, time may vary according to your delivery location.

When will I get the invoice for my order?

Invoice copy will be provided to you when the order is delivered to your address.

Who do I contact in case of any order queries?

Please feel free to call us at 033 4508 4219 (Open 9 AM – 5 PM from Monday – Friday).

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  20. User warrants that he/she has completed eighteen (18) years of age as on date of this agreement and has fully read and understood these terms and conditions without any impairment in judgment resulting, inter-alia, from mental illness, mental handicap, intoxication, medication, or any other health problem.
  21. There is no refund or cancellation policy.
  22. Coupon code for 21% on 21st is not applicable on discounted products.
  23. Coupon code is only applicable to a maximum of 5 products in an order and once per customer.
  24. Bulk orders defined as ones having more than 4 units of the same SKU can be cancelled at the discretion of the seller. Bulk orders for which payment has been made by prepaid payment methods will only be fulfilled.
  25. Cash on delivery orders are shipped only after shopper confirms the same over phone call done by the seller on the phone number provided in the order details by the shopper. Seller will cancel the order if they are unable to receive phone confirmation for any reason from the shopper within 3 days of placing the order.

By agreeing to the terms and conditions, a visitor agrees to receive any marketing communication from customercare@emamigroup.com by email or any other means.